Frequently asked questions

What is Natuf, and what makes it unique?
Where is Natuf based, and do you have physical stores?
What types of Middle Eastern foods do you offer?
Are your products freshly made?
What is your customer service number?
What is the estimated delivery time for my order?
Do you deliver on weekends?
Do you offer free delivery, and what are the conditions?
Can I track my order once it has been shipped?
What should I do if I receive the wrong or damaged item?
Can I change the delivery address after placing my order?
Are your products suitable for vegans?
Do you have gluten-free products?
Do you have Jain products?
Do you use natural ingredients in your products?
How should I store your products for freshness?
What is the shelf life of hummus and labaneh products?
What is the shelf life of frozen products and ambient?
What payment methods do you accept?
Is my payment information secure on your website?
Can I cancel my order after placing it?
What is your refund or exchange policy?
How long does it take to process a refund?
Do you offer customized gift boxes or hampers?
Do you offer white label products?
Can I add a personalized message to a gift order?
Do you cater to weddings, corporate events, or other large-scale orders?
How can I stay updated on special offers and new products?
How can I get in touch with customer support?
Where can I provide feedback about my experience?
What are your customer service hours?