Dear Gokul Kannan G,
Thank you for taking the time to share your feedback with us. We truly appreciate your support and are grateful that you enjoy our chocolate and kunafa.
We’re genuinely sorry to hear about your experience regarding the price difference. We understand how it can be to make a purchase and then see a promotional offer shortly after. Please know that our intention is never to cause disappointment or inconvenience to our valued customers.
We occasionally run limited-time promotions to make our products more accessible and to reach new customers. That said, your point is completely valid, and we’ll be sharing your feedback with our team to ensure we’re being as fair and transparent as possible with our pricing strategies.
We truly value our middle-class customers, who are the heart of our community, and we’ll continue striving to offer both quality and value in everything we do.
If there’s anything we can do to make up for this experience, please don’t hesitate to reach out directly. We’d love the opportunity to make things right.