● All orders are dispatched within 12 hours of payment confirmation to ensure that your products arrive as fresh as possible.

●We aim to deliver all orders within 72 hours via air freight. However, please note that factors beyond our control, such as weather or unexpected delays, may impact this timeline.

● Once your order is shipped, you will receive an email with a tracking link. This allows you to monitor your package in real-time from dispatch to delivery.

● Our delivery partners operate from Monday to Saturday, 9 am to 7 pm. Deliveries are not available on Sundays or public holidays.

● Yes, our shipping fees include handling, packing, and postage costs. Handling fees are fixed, while transport fees vary based on the total weight of your order.

● Unfortunately, delivery instructions cannot be modified once the order has been confirmed. Please double-check your details before finalizing your order.

● If delivery fails due to an incorrect address, unavailability, or other reasons, the package will be redirected to our head office. We do not offer redelivery or refunds in these cases. You may contact us to arrange a pickup if needed.

● To ensure maximum freshness and protection, we carefully pack each order in secure, amply sized boxes. Products are also shipped via air freight to maintain quality during transit.

● In the event of extreme weather conditions or unforeseen circumstances, we may reschedule delivery to protect the integrity of the products. You will be notified if this occurs.

● No, each order is processed separately, and separate shipping fees apply. We recommend placing a single order to minimize shipping costs.

● For any additional questions, please reach out to our customer support team, and we’ll be happy to assist you!